Warranty – Highgrove

Call Us: +44 0 1924 406600 | Email: CONSUMER@HIGHGROVEBEDS.CO.UK

GUARANTEE & WARRANTY

All Highgrove products come with a warranty when you have purchased your product directly from one of our authorised stockists. The length of the warranty is dependent on the type of product you have purchased. Please fill in the form below:

All Highgrove products come with a warranty when you have purchased your product directly from one of our authorised stockists.

Activate Your Highgrove Warranty

You’ve invested in quality sleep - now make sure your
purchase is protected.
Complete your warranty registration today to keep your details on record and make any future warranty support as smooth as possible.
Once registered, we’ll also send you helpful mattress care information, including tips on looking after your product and getting the best from your Highgrove mattress.

Warranty Terms & Conditions

The 5-Year Guarantee and 5-Year Warranty offer came into effect on 1 January 2025. All mattresses are covered according to the warranty terms applicable at the time of purchase.The 5 and 10 year Mattress warranty only applies when a mattress is purchased at the same time as an approved base. Please speak to your retailer about which base is suitable for your mattress. Bed sets (mattress and base combined) sold with an inclusive extended warranty will be subject to a usage charge (payable prior to delivery of any replacement item).

Guarantee & Warranty Periods

All guarantee & warranty periods begin from the date of delivery. If you suspect that there may a fault with your bed, please consult the section “Taking care of your new bed”. If you still feel there may be a fault, then please contact the retailer where it was purchased in the first instance and, if necessary, they will arrange for a bed inspection.

5 Year Warranty

Any base or mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge. Should the item be deemed to have developed a fault or faults after the first year of ownership it will be repaired or replaced subject to the following usage charges (% of the current retail price):

In year 2 - 20% , In year 3 - 40% , In year 4 - 60% , In year 5 - 80% .

10 Year Warranty

Any base or mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge. Should the item be deemed to have developed a fault or faults after the first year of ownership it will be repaired or replaced subject to the following usage charges (% of the current retail price):

In year 2 - 10% , In year 3 - 20% , In year 4 - 30%.
In year 5 - 40% , In year 6 - 50% , In year 7 - 60%.
In year 8 - 70% , In year 9 - 80% , In year 10 - 90%.